Contact and corrections

We publish numbers about facilities where people live. Getting one wrong has consequences, so we would rather hear about an error than not.

Corrections policy

If we have published something inaccurate, we will correct it. When a correction changes a facility's grade or a factual claim on its page, we note what changed and when on the methodology changelog rather than editing silently.

There are two different problems and they have different fixes, so it helps to know which one you are reporting:

• We computed something incorrectly. Our grade does not match what the CMS data we cite would produce — a miscount, a mislabel, a page showing figures that contradict each other. This is ours to fix, and we will.
• The underlying CMS record is wrong. Our grade correctly reflects what CMS published, but the CMS record itself is inaccurate or out of date. We cannot overwrite federal data, and we will not hand-adjust a single facility's grade — doing so for one facility and not another is exactly the discretion this site exists to avoid. The fix is with CMS or your state survey agency, and their correction flows to us on the next ingest. Tell us anyway: we will note the dispute on the facility page while it is pending.

If you operate a facility and believe its grade is wrong

Write to corrections@nursinghomegrade.com with the facility's CMS provider number (the six-digit CCN), the specific figure you are disputing, and what you believe the correct value is. Attaching the CMS record or survey document you are relying on will make this much faster.

Every grade is produced by the published formula from public data. We do not accept payment to change, remove, or suppress a grade, and we do not remove facility pages on request. If we made an arithmetic or data-handling error, we will fix it and say so.

Everything else

General questions, data requests, press: info@nursinghomegrade.com.

For questions about what a grade means or how it is built, the methodology page documents the full formula, including the penalty terms and grade band cutoffs.