Frequently Asked Questions
How are grades calculated?
See our full Methodology page. In short: a base score adjusted by penalties for uncorrected deficiencies, actual-harm findings, and understaffing relative to the (repealed but still tracked) federal RN benchmark.
Do you take money from nursing homes?
No. We don't accept payment for placement, ranking, or removal. See About.
Why do you still grade against a repealed staffing rule?
See our explanation.
How often is data updated?
CMS publishes Nursing Home Compare data monthly, and we re-ingest and recompute all grades on each monthly release. See the update cadence section of our methodology.
I found an error on a facility page. How do I report it?
How do I file a complaint about a nursing home?
Contact your state's Long-Term Care Ombudsman program, which investigates complaints on behalf of residents independent of the facility.