B
THE WATERS OF ROAN HIGHLANDS,LLC
70/100 score
0.38 hrs RN staffing
0 deficiencies
MOUNTAIN CITY CARE & REHABILITATION CENTER
919 MEDICAL PARK DRIVE, MOUNTAIN CITY, TN 37683
Operator
CR HOLDINGS · 21 facilities
- Provider number (CCN)
- 445214
- Certification
- Medicare and Medicaid
- Ownership
- For profit - Limited Liability company
- Certified beds
- 120
- Phone
- (423) 727-7800
- CMS data as of
- July 1, 2026
A
What the records show
CMS rates MOUNTAIN CITY CARE & REHABILITATION CENTER 5 out of 5 stars overall, with 5 of 5 for health inspections, 3 of 5 for staffing, 4 of 5 for quality measures. Federal inspectors cited 6 health deficiencies across the last three survey cycles, most recently surveyed in 2026. CMS lists no fines or payment denials for this facility in the covered period.
Facility Assessment
This facility is operated by CR HOLDINGS, which scores 17 points above the national average.
Reviews, Ratings and Official Records
This page reviews MOUNTAIN CITY CARE & REHABILITATION CENTER using federal government records — CMS star ratings, health-inspection findings, staffing data and enforcement actions. NursingHomeGrade does not collect, host or publish resident or family testimonials, and no star rating below is a consumer review score.
At or above the 2024 benchmark — top tier inspection record.
Ratings and Grade Breakdown
|
RN Staffing
Registered nurse time each resident receives daily. 2024 federal benchmark: 0.55 hrs. Repealed February 2026.
|
0.75 — At or above the repealed 0.55 hr benchmark |
The 0.55 hour RN standard was repealed effective February 2, 2026 and is not currently enforced. We still grade against it. Why |
|
|
Health Deficiencies (last 3 survey cycles)
Violations found during federal inspections, with how many remain open and how many involved actual harm.
|
Total
6
Outstanding
0
Actual harm or worse (G–L)
0
|
|
CMS Ratings
Federal five-star ratings published by CMS. These are regulatory ratings, not consumer review scores.
|
Overall: ★★★★★ (5/5)
Health inspection: ★★★★★ (5/5)
Quality: ★★★★☆ (4/5)
Staffing: ★★★☆☆ (3/5)
|
|
NursingHomeGrade Score
|
84/100 |
Loaded into NursingHomeGrade on August 7, 2026. This is the load date, not the date CMS published the underlying survey data — see release dates.
CMS scores each facility from one to five stars — one is in the bottom fifth of facilities in its state on health inspections, five is in the top tenth. Our own A–F grade is a separate 0–100 score built from staffing hours, inspection citations, and the severity and correction status of those citations, weighted as described in our grading methodology.
Staffing Compared With State and National Levels
| This facility | 0.75 hrs |
|---|---|
| TN median | 0.54 hrs |
| National average | 0.69 hrs |
Registered nurse turnover: 27.3% · Total nursing staff turnover: 35.4%
Staffing figures are the values CMS published in its file processed July 1, 2026, drawn from payroll-based journal reporting.
Inspection Records Covered
- Most recent standard health survey: April 22, 2026.
- Citations shown below span 2 recorded inspection cycles.
- Survey dates on file range from October 2, 2019 to October 19, 2022.
Source records: CMS Care Compare profile for provider 445214 ↗ · the federal files we load and when.
Inspection Deficiencies
Health inspections identify violations of federal standards. Severity ranges from no actual harm (A–F) to immediate jeopardy (J–L).
6 deficiencies found. 6 corrected. None involved actual harm.
Inspection cycle 2 (October 19, 2022)
D
Potential harm — isolated
F0689
Status: Corrected
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies — Deficient, Provider has date of correction, corrected October 27, 2022
Inspection cycle 3 (October 2, 2019)
D
Potential harm — isolated
F0880
Status: Corrected
Provide and implement an infection prevention and control program.
Infection Control Deficiencies — Deficient, Provider has date of correction, corrected November 1, 2019
E
Potential harm — pattern
F0756
Status: Corrected
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies — Deficient, Provider has date of correction, corrected November 1, 2019
D
Potential harm — isolated
F0758
Status: Corrected
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies — Deficient, Provider has date of correction, corrected October 26, 2019
D
Potential harm — isolated
F0759
Status: Corrected
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies — Deficient, Provider has date of correction, corrected November 1, 2019
D
Potential harm — isolated
F0656
Status: Corrected
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies — Deficient, Provider has date of correction, corrected October 26, 2019
Fines and Enforcement Actions
CMS lists no fines and no payment denials for MOUNTAIN CITY CARE & REHABILITATION CENTER in the enforcement records covering the last three years, as published in the file processed July 1, 2026.
Ownership and Contact Information
- Facility name
- MOUNTAIN CITY CARE & REHABILITATION CENTER
- Legal business name
- LP MOUNTAIN CITY LLC
- Address
- 919 MEDICAL PARK DRIVE, MOUNTAIN CITY, TN 37683
- Phone
- (423) 727-7800
- Provider number (CCN)
- 445214
- Ownership type
- For profit - Limited Liability company
- Operator
- CR HOLDINGS · 21 facilities
- Medicare/Medicaid certified since
- December 1, 1988
- Official record
- CMS Care Compare profile ↗
- Details verified against CMS data dated
- July 1, 2026
The federal nursing-home files publish no email address for certified facilities, so none is listed here. We do not guess or construct contact addresses. Contact details above are reproduced from CMS Provider Information; call the facility to confirm before relying on them.
How We Stay Independent
NursingHomeGrade is strictly independent. We do not accept payments from facilities. Our grades are calculated solely from federal CMS datasets.
Learn about our data methodology →Nearby facilities in MOUNTAIN CITY
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B
SIGNATURE HEALTHCARE OF ELIZABETHON REHAB & WELLNE
72/100 score
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A
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D
LIFE CARE CENTER OF ELIZABETHTON
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B
HERMITAGE HEALTH CENTER
71/100 score
0.61 hrs RN staffing
2 deficiencies
Sources and Methodology
- CMS Provider Information (file processed July 1, 2026) — ratings, staffing, ownership, certification and contact details. Dataset 4pq5-n9py ↗
- CMS Health Deficiencies — inspection citations, scope and severity, correction status. Dataset r5ix-sfxw ↗
- CMS Ownership — owning and managing organisations. Dataset y2hd-n93e ↗
The NursingHomeGrade score is our own calculation from these federal files — it is not a CMS rating and not a consumer review score. See exactly how the score is calculated · full methodology · source files and load dates.
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